Your personal data and your privacy in our general practice
The AVG is the law to protect privacy and personal data. Under this law, an organization that works with personal data has certain obligations and the person who’s data it concerns, certain rights. In addition to this general law, specific rules apply to privacy in health care. These rules are listed in the Medical Treatment Agreement Act (WGBO), among others. These privacy regulations are intended to inform you of your rights and our obligations under the AVG and the WGBO.
In our general practice various personal data of you may be processed. This is necessary to be able to treat you medically and necessary for the financial settlement of the treatment. In addition, processing may be necessary for, for example, combating serious danger to your health or to meet a legal obligation (for example, the mandatory reporting of a contagious disease under the Public Health Act).
The obligations of the general practitioner
Huisartsen Westerpark is, according to the AVG, the controller of the processing of personal data that takes place in the practice. The resulting duties are fulfilled by the practice as follows:
– Your data is collected for specific purposes:
o for the provision of care;
o for effective management and policy;
o for support of scientific research, education and information.
– In principle, no processing takes place for other purposes.
– You will be informed of the fact when personal data about you will be processed. This may be done by your care provider, but also via a leaflet or our website.
– All staff members at Huisartsen Westerpark fully committed themselves to handling your personal data confidentially.
– Your personal data is properly secured against unauthorised access.
– Your personal data will not be kept longer than necessary for the proper provision of care.
For medical data this retention period is in principle 15 years (from the last treatment), unless longer retention is necessary, for example for the health of yourself or your children. This is at the discretion of the practitioner.
Your rights as a data subject:
You have the following rights:
– The right to know whether and what personal data about you are being processed.
– The right to access and copy these data (as far as this does not harm the privacy of others).
– The right to correction, addition or deletion of data if necessary.
– The right to request the (partial) destruction of your medical data. This can only be done if keeping the data is not of substantial importance to another person and the data does not have to be kept by law.
– The right to add a personal statement (of a medical nature) to your file.
– The right to oppose the processing of your data in certain cases.
If you wish to exercise your rights, you may inform Huisartsen Westerpark of this verbally or by means of an application form. Your interests may also be represented by a representative (such as a written representative, or your curator or mentor).
Explanation of the application form
You should keep in mind that medical records are in principle kept for a maximum of fifteen years by law. You will help us with the search for your file and the protection of your privacy if you fill in the form as completely as possible. We will treat the information you provide in strict confidence. Huisartsen Westerpark is not liable for errors in mail delivery. If you prefer to collect your file in person or through an authorized representative, you can indicate this on the form.
Please provide the details of the person to whom the medical file relates. The Law Medical Agreement (WBGO) considers the patient an adult from 16 years. Adolescents from 16 years of age who wish to inspect/copy their medical records must make the request themselves. If the patient is no longer alive, the disclosure of medical information is permitted if it can be assumed that the deceased would not have objected or if there are compelling interests to breach the healthcare provider’s obligation of silence. This decision is the responsibility of the healthcare provider.
Disclosing your personal information to third parties
The staff of Huisartsen Westerpark are obliged to treat your personal data with confidentiality. This means, for example, that the healthcare provider requires your permission before providing your personal details. However, there are some exceptions to this rule. On the basis of a statutory provision, the healthcare provider’s duty of confidentiality can be broken, but also when there is a fear of serious danger to your health or that of a third party. In addition, recorded data can, if necessary, be exchanged verbally, in writing or digitally with other healthcare providers (for example, the pharmacist who processes a prescription and thus receives data from the family doctor).
Exchange of data
Huisartsen Westerpark, after you have given your specific permission, will exchange relevant medical information with the general practitioners service (HAP) safely and securely. If you visit the HAP in the evening or at the weekend, the HAP will in turn share a follow-up message with the GP practice. In this way, the GP knows exactly what complaints you have had at the HAP and what action has been taken as a result.
Medication data can also be shared with your pharmacy and your treating medical specialists. This includes the medication prescribed to you by your GP, but also any intolerances, contraindications and allergies (ICA data). Other prescribers and dispensers of medication can take this into account. In this way, we as a general practice contribute to medication safety.
Transfer of your file
If you choose a new GP, it is important that your new physician is aware of your medical history. Your medical history can be found in your patient record. It is customary for your old GP to transfer the file to your new GP. The old GP does this as soon as possible, in any case one month at the latest, after you have asked your old GP to transfer the file to your new GP.
Your medical file will then be transferred by your GP in person or by registered mail. You cannot take the original file with you. However, you always have the right to inspect your file and to receive a copy of your file. The file can (if possible) also be transferred to the new GP via e-mail. Both GPs must then ensure that their computer and internet connections are sufficiently secure.
Question or complaint Do you have a question or a complaint? For example, about who we share information with or our handling of your medical information? If so, your family doctor will be happy to discuss this with you.